Ballpark is a scalable alternative to UserZoom

If you're looking for the best in class unmoderated research tool that your whole team can use, you'll love Ballpark.

Ballpark vs UserZoom: Overview

Let's compare customer reviews on G2.com (Updated 26/07/24)

Features

Introduction

Why do companies pick Ballpark over UserZoom?

When we speak to our customers who have switched to Ballpark from UserZoom, there are several mission-critical reasons why.

• Democratization of Research: The majority of product, design, and research leadership find it difficult to democratize research with UserZoom due to the seat-based pricing structure, leading to fewer people conducting research over time.
• Integration with Figma: Ballpark offers robust integration with Figma, generating heatmaps and conversion reports, while UserZoom lacks this native integration.
• Unlimited Concurrent Studies: Ballpark has no limits on concurrent studies or participants per survey, facilitating uninterrupted work.

Key differences when comparing Ballpark and UserZoom

• Advanced Figma integration: Track participant behavior on prototypes.
• Unlimited seats: You can scale research with no restrictions.
• Real-time collaboration: Allowing multiple people to create surveys.
• Transparent pricing: Clear-cut rates without multiple costly extras.

Feature comparison

A look at the core features of both platforms

"Ballpark has exceeded our expectations in a user testing platform. The platform has hugely reduced the time it took us to carry out user studies."
— Alessandra Pettipher, Senior Product Designer at Oodle Car Finance

Create any type of survey

Whether you're carrying out market studies, collecting client insights, or searching for staff views, Ballpark offers a broad selection of question types, including open-ended and yes-no questions.

Question Types:

• Rating scale
• Multiple choice
• Yes or no
• Image preference test
• Date
• Number

Test any website. No installs required.

Setting up a test in Ballpark is straightforward—just provide your website link, add your task, and begin testing. This flexibility allows you to evaluate a variety of platforms without needing plugins or JavaScript snippets.

Real-time summaries, design metrics and more

The summary view provides instant access to aggregated data from your results, which can easily be shared with your team. When testing prototypes or designs, you can view heatmaps, metrics, and task responses.

Test Figma prototypes and get rich insights

Ballpark seamlessly integrates into your design workflow with its robust Figma integration, providing valuable insights that track participant engagement on prototypes.

Ask participants to pick their favourite copy

Copy testing is easy in Ballpark. Present your text ideas directly to participants without needing mockups.

Add unlimited team members for free

Ballpark's mission is to democratize research by allowing unlimited team members for free, making it accessible to everyone in your business.

Common questions

• How can I start using Ballpark?
  It's free to sign up and get started. Click here to create your account.
• How does pricing work?
  Our pricing is project-based, with no limit on questions or tasks.
• What are recruitment credits?
  Recruitment works by hiring participants based on the time required, counted in credits.

For example, if 10 participants each take 5 minutes, that equals 50 credits required. Each credit costs $1.

• Can I try Ballpark for free?
  Yes! Sign up for a 14-day trial, including free recruitment options.