Ballpark is a modern alternative to UserTesting
Fed up of sharing logins and price hikes? If you're looking for the best in class unmoderated research tool, you'll love Ballpark.
Ballpark vs UserTesting: Overview
Let's compare customer reviews on G2.com (Updated 30/07/24)
Features
| Feature | Ballpark | UserTesting |
|---|---|---|
| Ease of use | 9.2 / 10 🏆 | 8.5 / 10 |
| Ease of setup | 9.3 / 10 🏆 | 8.6 / 10 |
| Product direction | 9.7 / 10 🏆 | 8.1 / 10 |
| Overall rating | 4.6 / 5 🏆 | 4.5 / 5 |
| Pricing | Simple structure - pay for the amount of studies you run. If you need to hire testers, buy a bundle of credits | Plethora of add-ons that aren't included in the base price |
Introduction
Why do companies pick Ballpark over UserTesting?
When we speak to our customers who have switched to Ballpark from UserTesting, there's often a few common themes in their feedback.
- Democratizing research: Ballpark is the better option due to its lower barrier of entry and scalable pricing model. Teams were sharing logins to UserTesting due to plan or pricing restrictions, complicating the execution of a democratization strategy.
- Integration with Figma: Ballpark has a deep integration with Figma for heatmaps and conversion reports, whereas UserTesting requires watching videos for feedback, making tracking impossible without Figma integration.
- Powerful unmoderated research tool: Ballpark also offers great survey capabilities, while UserTesting has limitations with features like conditional logic.
A few extra reasons for switching:
- Ballpark does not charge you for testing with your own participants.
- No app or plugin installation required for participants.
- Unlimited users, responses, and video on every plan.
- No add-ons for customer support, training, workshops, or customer success.
Key differences when comparing Ballpark and UserTesting
What makes the biggest difference to your workflow?
Feature comparison
A look at the core features of both platforms
| Features | Ballpark | UserTesting |
|---|---|---|
| Unlimited seats for free | Yes | No |
| AI Interviews | Yes | Add-on |
| Advanced Surveys | Yes | Add-on |
| API / MCP | Yes | Add-on |
| Copy testing | Yes | Add-on |
| AI Agent | Yes | Add-on |
| Figma integration | Yes | No |
| Workspace Analytics | Yes | Add-on |
| Real-time collaboration | Yes | Add-on |
| Video guides | Yes | Add-on |
| Screeners | Yes | Add-on |
| Moderated interviews | Yes | Add-on |
| Open and Hybrid Card sorting | Yes | Add-on |
| Test with your own participants | Free | $3-5 per participant |
| Conditional logic | Yes | Add-on |
| Video recording | Yes | Add-on |
| Live website testing | Yes | Add-on |
Create any type of survey
Whether you’re conducting market research, gathering customer feedback or seeking employee opinions, Ballpark provides an extensive array of question formats, including:
- Open and closed questions
- Multiple-choice
- Rating scale
Test any website. No installs required.
All you need is the link to your website to set up a test in Ballpark. Add your task and you're ready to go.
Supercharge surveys and tests with video recording
Once you enable video and audio recording in Ballpark, you'll be able to watch and listen to your participants' interactions.
Find the right audience with over 200+ targeting options
Our huge list of targeting options makes it easy to find participants relevant to your research. This includes various demographics and user experiences.
Common questions
- How can I start using Ballpark?
It's free to sign up and get started. - How does pricing work?
Pricing is based on projects created (research studies). A survey or test counts as a single project. - Can I try Ballpark for free?
Yes! Sign-up free for a 14-day trial.